terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ollie & fred’s (or the ‘website’s) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘ollie & fred’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. The information is provided by ollie & fred, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.  Any reliance you place on such information is therefore strictly at your own risk. It is subject to change without notice.  In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.  Every effort is made to keep the website up and running smoothly.  Access to the website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide without notice. We will not be liable if for any reason the website is unavailable at any time or for any period.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites which are not under the control of ollie & fred. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Returns

If you would like to return an item to us, please read our returns policy below:

If you wish to cancel your order before dispatch, we will arrange a full refund.

If you change your mind, please return the item(s) within 28 days of receipt to ollie & fred, 83 Ducie St, Manchester, M1 2JQ.  Any return postage fees will not be refunded.

All items must be packaged securely and returned in a perfect condition.  They must be free of any stains or odours and be unworn. If items are not sent back to us in the condition set out above, or after the 28 day returns period, we will send them back to you and unfortunately we will not be able to issue a refund.

Always ask for proof of returns postage, or return the item(s) by recorded delivery.  We are not responsible for any loss or damage to the item(s) in transit. 

If a returned item(s) is lost or damaged in transit, we cannot refund any amounts attributed to such loss or damage.

Please complete the returns form which was included in your parcel.  We will not be able to process your return without this form as it helps us to locate your order and payment details.  If you have discarded it, please email us at orders@ollieandfred.co.uk and we will email you a replacement form.

We aim to process any return within one week following the receipt of goods.

We are unable to offer an exchange policy. If you would like a different style/colour, please place a new order for the item you require then follow the returns policy above to return the unwanted item back to us.

If you receive an incorrect, faulty or damaged item from us please email us within 7 days of your parcel arriving. Please include photographs of the faulty or damaged item and enclose the returns form in the parcel. Once the parcel has been posted back to us please email a photo of your postage receipt in order to receive a refund for your postage costs.

If you do not email us within 7 days of receiving your parcel, we will not be able to refund any items damaged in transit.

We are not responsible for any returns sent back to us that are lost in the mail. We recommend using a tracked service so that you can trace your parcel.  We are not liable if your return is lost before it reaches us.  If this happens we recommend contacting your postal service provider.

If you are returning items from overseas you must clearly state on the customs declaration that the parcel you are sending is ‘RETURNED GOODS’, if this is not declared you will be liable for any costs incurred.

If an order is returned to us due to an incomplete/incorrect address or an order which has not been collected from a sorting office, the amount for the item(s) will be refunded back to the original payment method but the original postage paid (and any charges) will not be refunded.​

There will be a postage charge if you would like us to re-send returned parcels.  Parcels will only be dispatched once postage payment has been received.  A refund for the item can be arranged and it will take 5-10 days to reach your account.  .

 

Refunds 

Once your return is received, we will send you an email to notify you that we have received your returned item. If the items are returned as outlined above, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 - 10 days.

Only fully priced items will be refunded.  Unfortunately sale items cannot be refunded.

Delivery Terms

We aim to dispatch orders within 2 working days from date of order. 

 

Unfortunately, at the moment we do not dispatch at weekends or offer same day or next delivery. If you require next day delivery please contact us at orders@ollieandfred.co.uk for a quote.

 

Please make sure your delivery address is correct when finalising your order on the checkout page.  We aim to dispatch items asap so if you have made a mistake please contact us urgently at orders@ollieandfred.co.uk.  Incorrect addresses cannot be amended after your items have been dispatched.  We are not responsible for any incorrect addresses provided to us and any delays/costs incurred due to incorrect information supplied to us.​

 

If your parcel is missing, please contact us at orders@ollieandfred.co.uk.  We will provide you with a tracking number and proof of posting and we will do everything we can to help trace any missing parcels. We do not take any responsibility for items lost or delayed in the post.

Rest of the world

Delivery costs will be added at checkout.  If the option you require is not available, please email us at orders@ollieandfred.co.uk and let us know which items you are interested in and your delivery address. We will provide you with a postage cost and estimated delivery date before you place an order.

If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

 

Please also note that products offered for sale by us are directed solely at UK residents. We make no representation that any products sold through this website are appropriate or available for use outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws​.

 

Contract

​All orders you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms and Conditions.The contract will relate to those goods and or/services notified in the email acknowledgement of order.

 

Refusal of transaction

We reserve the right to refuse to process a transaction for any reason, or refuse service to anyone at any time, at our sole discretion.

 

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.

 

By breaching this provision, you would be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

 

Force Majeure

Where we are prevented from, or delayed in, the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, the date of delivery shall be postponed for the period that the circumstances continue.

 

Privacy Policy

ollie and fred are committed to protecting and respecting your privacy.  This policy specifies which personal data we collect from you, how it will be processed and our legal basis for collecting the information.

 

What information do we collect?

Information required to supply your orders and conduct our business.

 

Information that you provide by filling in forms on our website ollieandfred.co.uk / ollieandfred.com ("our website").  This includes information provided when you agree to be notified about special offers or requesting further services.

 

We may keep a record of your information when you contact us.

 

How will the information be used?

We use the information you supplied when making a purchase to fulfil your order and contact you regarding your purchase. We also use this information to resolve disputes and verify your identity / information.   We collect information about you so that we can send emails about our products and inform you about special offers and general information about the brand.

 

We do not sell, trade, or transfer to outside parties your personally identifiable information.  This does not include trusted third parties. We may share, and you hereby consent to our sharing of, personal information with the following:

 

Service providers and affiliates who help us to provide our products/services to you.

 

Third parties who assist us in operating our website, developing and improving our products and website, conducting our business, or servicing you.  We may also release your information when we believe it is necessary to comply with the law, enforce our terms and conditions, or protect our property. ​

 

What are my rights?

If you wish to modify or delete your personal information, or opt out of future communication, please contact us by email at orders@ollieandfred.co.uk.  You also have the right to request any information we hold about you.  If you would like a copy of this information please contact orders@ollieandfred.co.uk.​

 

We will retain your information for the following purposes:

The period of time we have an ongoing relationship with you and are required to provide services to you.

If there is a legal obligation to which we are subject, such as laws that require us to keep records of your transactions for a specified length of time before we can delete them.

Whether retention is advisable in light of our legal position.​

How can I contact you?

If you require any more information or have a question about our privacy policy please contact us by email at orders@ollieandfred.co.uk

Cookie policy

Cookies are small pieces of information that are stored on your computer when you visit websites. Cookies do not harm your computer or device.

 

We don’t use cookies to collect or record information such as your name, address or payment details.

 

We use cookies to make our website easier for you to use, e.g. cookies enable us to keep track of your session and allow you to pay for your products at checkout.  Cookies remember where you are in the order process and they save items in your shopping bag.  We may also use cookies to collect statistical and analytical data which we use to analyse how visitors use our website, these cookies may also be provided by third party parties, but they will only be used for purposes related to our site.

 

The cookies that are used on this website are as follows:

Google Analytics

We use this information to understand how the website is being used and enable us to improve the user experience. All user data is anonymous.

Wix

Wix provides our websites for browsing and ordering our products. Collecting cookies allows us to customise your website experience specifically to your preferences and allows you to browse our website, use its features, and access secure areas.

Third Party Targeting Cookies

There are a few external services that are used on our website mostly to display content within our web pages.  As with social buttons, such as Facebook and Instagram we cannot prevent these sites, or external domains from collecting information on your usage of this embedded content. If you are not logged into these services then they will not know who you are but are likely to gather anonymous usage information such as the number of times a visitor has viewed a video. We work with these external services on the basis that they adhere to their privacy policies. 

Most browsers allow you to turn off cookies. To do this look at the "help" menu on your browser.   If all cookies are disabled on your computer or device, you may still be able to browse our pages, but you may not be able to place orders. ​

By continuing to browse our website, you are consenting to our use of these cookies.